Shipping & Returns
Online Sweet Shop - Important Delivery Information
Please note that it is not possible to offer Courier options to customers with the following delivery postcodes:
BT, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20, PA41-PA49, PA60-PA78, PH19-PH44 PO30-PO41, TR21-TR25, ZE, BFPO
Gift Wrapping
A beautiful Keepsake Box is available on all orders for £2.95. Simply select the Gift Wrap option during checkout and note any message that you would like added to the Gift Tag too.Mainland UK Delivery
The gift sweets that you purchase at The Sweetie Stop will be sent via Royal Mail Tracked Mail system. Deliveries will take between 2 to 3 working days and will be sent between the hours of 9:00am and 5:00pm Monday - Friday. All orders placed on a weekend will be dispatched on a Monday morning. Orders placed on Public Holidays will be dispatched the next working day. Unfortunately, we cannot guarantee deliveries at specified times of the day.
IMPORTANT NOTICE: Items sent by Royal Mail delivery should only take 2-3 working days. However, if you have not received the item in this time; please do not contact us until 28 days have passed, as Royal Mail will not investigate before this time period.
*Delivery to outer lying areas of Scotland may take longer.
Royal Mail Shipping Charges to UK
Weight | Cost |
Up to 5 Kg | £3.99 |
| Over 5 Kg | See Courier Costs Below |
City Link Courier Delivery
We also offer Courier Delivery to UK Mainland Addresses through City Link (Excluding those postcodes listed above). This can be selected manually during checkout, and offers you a more economical option for delivery of larger orders. On larger orders to the UK this option will be automatically selected at check out. 24hr delivery from despatch is expected (excluding weekends and public holidays). You will require to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with City Link. Failure to do this may result in the parcel being returned to us. Redelivery will incur additional charges, cancellation of order after return will incur a £5.49 charge to cover the cost of the courier. Payments must be made before your parcel can be redelivered. The cost of redelivery is £10.98. Click here to make your payment.
Should you not wish re-delivery of a returned Item - your order will be refunded minus the cost of the return shipping; which is currently £5.49
The prices are:
Weight | Cost |
Up to 6 Kg | £5.49 |
Up to 9 Kg | £7.69 |
Re-Delivery | £10.00 |
All postage costs will be calculated at the checkout, offering you the most cost effective shipping methods dependent on your needs.
We will constantly review these costs to ensure that our customers are receiving best value for money. Please ensure that the delivery address that you supply during the checkout process is correct, as we cannot be held responsible for delayed delivery or non-delivery by Royal Mail or City Link if the delivery address given is incomplete or incorrect. Similarly, we cannot be held responsible for items damaged in transit. We will however, help in any way we can, during Royal Mail or City Link claims of this nature.
Returns
In the unlikely event that you are not entirely satisfied with your order, please send a mail to info@thesweetiestop.co.uk and we will happily address the issue.
All Returns should be addressed to:
The Sweetie Stop, 1 Craigievar Close, Dunfermline, Fife, KY12 0XY
