Shipping & Returns
We only ship to UK addresses.
Gift Wrapping
A beautiful Keepsake Box is available on all orders for £2.95. Simply select the Gift Wrap option during checkout and note any message that you would like added to the Gift Tag too.Mainland UK Delivery
The sweets that you purchase at The Sweetie Stop will be sent via Royal Mail. Deliveries will take between 1-3 working days for First Class* and will be sent between the hours of 9:00am and 5:00pm Monday - Friday. All orders placed on a weekend will be dispatched on a Monday morning. Orders placed on Public Holidays will be dispatched the next working day. Unfortunately, we cannot guarantee deliveries at specified times of the day.
IMPORTANT NOTICE: Items sent by standard UK delivery should only take 3-5 working days. However, if you have not received the item in this time; please do not contact us until 10 days have passed, as Royal Mail will not investigate before this time period.
*Delivery to outer lying areas of Scotland and Northern Ireland may take 3-5 days.
Royal Mail Shipping Charges to UK
Weight | Cost |
Up to 0.500 Kg | £2.38 |
Up to 0.750 Kg | £2.92 |
| Up to 1.000 Kg | £4.25 |
Up to 1.200 Kg | £5.00 |
| Over 1.200Kg | See Courier Costs Below |
Parcelforce Courier Delivery
We also offer Courier Delivery to UK Mainland Addresses through City Link. This can be selected manually during checkout, and offers you a more economical option for delivery of larger orders. On larger orders to the UK this option will be automatically selected at check out. 48hr delivery is expected (excluding weekends and public holidays). You will require to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with City Link. Failure to do this may result in the parcel being returned to us. Redelivery will incur additional charges. Payments must be made before your parcel can be redelivered. The cost of redelivery is £10.00. Click here to make your payment.
For shipments to Northern Ireland, Isle of Man, Highlands and Islands please click here.
The prices are:
Weight | Cost |
Up to 10 Kg | £5.99 |
| Re-Delivery | £10.00 |
| N.Ireland | £14.99 |
| Highlands & Islands | £14.99 |
All postage costs will be calculated at the checkout, offering you the most cost effective shipping methods dependent on your needs.
We will constantly review these costs to ensure that our customers are receiving best value for money. Please ensure that the delivery address that you supply during the checkout process is correct, as we cannot be held responsible for delayed delivery or non-delivery by Royal Mail or City Link if the delivery address given is incomplete or incorrect. Similarly, we cannot be held responsible for items damaged in transit. We will however, help in any way we can, during Royal Mail or Parcel Force claims of this nature.
Returns
In the unlikely event that you are not entirely satisfied with your order, please send a mail to info@thesweetiestop.co.uk and we will happily address the issue.
All Returns should be addressed to:
The Sweetie Stop, 1 Craigievar Close, Dunfermline, Fife, KY120XY
IMPORTANT: Some Governments may impose customs duties and taxes on your goods, this will be dependant on the size of your order and your destination. The Sweetie Stop will not be liable for any tariffs imposed
